General Terms and Conditions – Dutchweek B.V.
Dutchweek B.V.
Kortekade 58, 3062 GT Rotterdam
Chamber of Commerce (KvK): 50443119
Email: info@dutchweek.nl
Version October 2025
Welcome to Dutchweek! These general terms and conditions apply to all winter events organized by or on behalf of Dutchweek B.V., both in the Netherlands and abroad. They describe the agreements between you (the visitor) and Dutchweek B.V. regarding ticket sales, admission, payments, liability, and other provisions.
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
- **Dutchweek**: Dutchweek B.V., located in Rotterdam.
- **Visitor**: any person who purchases a ticket or attends a Dutchweek event.
- **Event**: any winter event organized by Dutchweek.
- **Ticket**: admission ticket, available exclusively through CM.com.
- **Service Providers**: external parties that provide services on behalf of Dutchweek (such as CM.com, SumUp, travel or hospitality partners).
Article 2 – Applicability
These terms and conditions apply to the purchase of tickets and attendance at all winter events organized by Dutchweek. By purchasing a ticket or attending an event, you accept these terms and conditions.
Article 3 – Ticket Sales
Tickets are sold exclusively through CM.com. The agreement is concluded once payment has been completed. Dutchweek accepts no responsibility for errors by third parties in the payment or shipment of tickets. The right of withdrawal does not apply to tickets, as this is a fixed-date leisure service.
Article 4 – Payment During Events
Payment during events can only be made via SumUp (debit or credit card). Cash payments are only permitted if explicitly stated at the venue. Dutchweek is not liable for disruptions or errors in electronic payments.
Article 5 – Age and Access
Access to events is generally only permitted to persons aged 18 and over, unless Dutchweek states otherwise. Proof of identity may be requested at the entrance. Tickets are personal and may not be resold without the permission of Dutchweek.
Article 6 – Cancellation, Rescheduling, and Refunds
In the event of cancellation, visitors are entitled to a refund of the ticket price via CM.com, excluding service fees. If the event is rescheduled, the ticket remains valid for the new date. Travel, accommodation, and other expenses will not be reimbursed.
Article 7 – Liability
Entering the event site and participating in activities is at your own risk. Dutchweek is only liable for direct damage resulting from intent or gross negligence. Indirect damage, consequential damage, and loss of profit are excluded.
Article 8 – Force Majeure
In the event of force majeure, including extreme weather conditions, pandemics, strikes, technical failures, or decisions by authorities, Dutchweek may reschedule or cancel the event without liability for damages.
Article 9 – Image and Sound Recording
Photos and videos may be taken for promotional purposes during events. By entering the event, you consent to the recording and use of your image without compensation.
Article 10 – Privacy and Data Processing
Dutchweek processes personal data in accordance with its privacy statement, available at www.dutchweek.nl/privacy.
Article 11 – Applicable Law
These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent court in Rotterdam.
Dutchweek Privacy Statement
At Dutchweek, we believe it's important that you know how we handle your personal data. We use your data solely to ensure the smooth running of our events, ticket sales, communications, and online services.
What we collect
We collect personal data that you share with us, such as your name, email address, and payment information when you purchase a ticket, subscribe to our newsletter, or communicate with us via social media. We also collect anonymized data about the use of our website and ticket shop through cookies.
Why we use your data
We use your data to deliver your tickets, inform you about our events, improve our services, and send you personalized communications if you have given permission.
Who we share data with
We share your data solely with our trusted service providers who help us carry out our activities, such as ticket sales, newsletter management, and website analysis. We have agreements in place with these parties to protect your privacy.
Your rights
You always have the right to access, modify, or delete your data. You can also object to the use of your data or withdraw your consent. To do so, please send an email to info@dutchweek.nl.
Cookie Policy – Dutchweek B.V.
This cookie policy explains which cookies Dutchweek B.V. uses on its platforms, including the website, ticket shop, newsletter, and social media channels. We believe it's important that you know what data we collect and how we use it to improve your experience.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help the website function properly and provide insight into how the site is used. Some cookies are necessary, while others help us improve the experience or display relevant content.
Types of cookies we use
We use the following categories of cookies:
- **Functional cookies:** ensure that the website works properly, for example, when logging in or purchasing tickets.
- **Analytical cookies:** help us understand how visitors use our website so we can improve it. We use Google Analytics (anonymized), among other things, for this purpose. - **Marketing and tracking cookies:** are used to recognize visitors and show personalized advertisements, for example via Google, Meta (Facebook/Instagram) and our ticket partners.
Cookie Settings and Consent
On your first visit to our website, we ask for your consent to place non-essential cookies. You can withdraw or change your consent at any time via your browser settings. If you disable cookies, certain parts of the website may not function properly.
Retention Periods
Most cookies are automatically deleted when you close your browser. Some cookies are stored longer to remember your settings or preferences. The maximum retention period for cookies is 13 months.
Third-Party Cookies
Third-party cookies may also be placed via our website, such as those from Google, Meta, and our ticketing or marketing partners. These parties have their own privacy and cookie policies. Dutchweek has no control over these policies, but carefully selects its partners.
Changes
Dutchweek may change this cookie policy from time to time. The most recent version can always be found at www.dutchweek.nl.
Contact
Do you have any questions about our use of cookies or would you like to know more about how we handle your data? Please contact us at info@dutchweek.nl.